1. Introduction
LNO Technology Pvt Ltd ("Company", "we", "our") operates technology platforms for telecom operators, ISPs, and digital infrastructure management.
This Privacy Policy explains how we collect, use, store, and protect data across our platforms, including operator systems, dashboards, mobile apps, and APIs.
Your use of our services constitutes acceptance of this policy.
2. Scope
This policy applies to:
- ISP operators and partners using our platform
- End-users interacting via operator systems powered by us
- Website and application users
- Third-party integrations
3. Data We Collect
3.1 Operator / Business Data
- Customer records (name, phone, address, plan details)
- Billing and transaction data
- Network infrastructure data (OLT, ONT, fiber routes, faults)
- Ticketing and service logs
3.2 End-User Data
- Contact details (name, phone, email)
- Service usage data
- Payment and recharge history
- Complaint and interaction logs
- IP address, device info, system logs
- Location data (for technician apps and mapping)
- Usage analytics
4. Purpose of Data Usage
We process data to:
- Provide and operate our platform
- Enable billing, recharge, and customer management
- Improve network monitoring and fault detection
- Automate workflows using AI systems
- Provide analytics and insights
- Ensure security and fraud prevention
5. Data Ownership
- Operators retain ownership of their customer data
- LNO acts as a data processor and platform provider
- We do not sell operator customer data
6. Data Sharing
We may share data only with:
- Authorized operator users
- Payment gateways and service providers
- Infrastructure or telecom partners (when required)
- Legal or regulatory authorities
We do not sell personal data.
7. Data Storage & Security
We implement:
- Encryption (data in transit and at rest)
- Role-based access controls
- Secure cloud infrastructure
- Audit logs and monitoring
However, no system is completely immune to risk.
8. Data Retention
We retain data:
- As long as required for service delivery
- As required by law or regulatory compliance
- Until contract termination (operator data)
9. User Rights
Depending on jurisdiction, users may:
- Request access to their data
- Request correction or deletion
- Withdraw consent (where applicable)
Requests must be routed via the operator or directly to us.
10. Third-Party Services
Our platform may integrate with ISPs, payment gateways, and telecom systems. We are not responsible for third-party privacy practices.
11. Changes to Policy
We may update this policy periodically. Continued usage implies acceptance of the updated policy.
12. Contact
For privacy-related queries, please contact: